Returns Policy

Returns Policy main image Returns Policy image

Please choose your items carefully, as we cannot accept change of mind returns or returns for errors you made in your order. 

You can return your purchase for a refund within 14 days from receipt of goods

There are some items that can’t be returned or the product has been used or packaging damaged.


We are unable to offer refund or exchange items if -

  • the item has been used; show signs of wear and tear; damage; alterations or repairs
  • the item is not in the original packaging; original box (includes shoe box); or the packaging is damaged
  • the item is missing the original tag or tag is damaged
  • the item is missing or has damaged parts
     


Due to hygiene reason the following items are not able to be refunded or exchanged –

  •  Makeup
  • Beards; Moustaches; Beards; Facial Hair
  • Wigs and Wig Caps
  • Hats
  • Contact Lenses
  • Eyelashes
  • Undergarments
  • Masks
  • Teeth
  • Socks; Tights


Refund or Exchange also unavailable on –

  •  Special Orders
  • Mascot Costumes
  • Inflatable Costumes



Postage on refunds and returns will be at the expense of the customer unless the product was faulty through no fault of the buyer.  We do not accept responsibility for lost items.
 

Before returning any item/s please contact as via email

If you just want to exchange an item for different size or product the quickest thing to do is to purchase the new product that you require from our website and then contact us via email. 

Email address – info@secretidentitycostumehire.com.au